I read this headline last week with a bit of a chuckle. As someone who has spent the last 20 years in the retail industry, I would not consider this to be a new concept. I’ve always known that the way to get someone back into my store was to provide the customer with a [...]

I’ve been reading and hearing a lot of chatter about how many “friends” people have.  Technology has certainly expanded our networks, but it hasn’t improved the relationships we have like back in the “old days”. You know, back when you would actually call people next door, or when long distance phone calls or receiving [...]